International Conference

Pada tanggal 4 - 5 Juli 2013 dosen Jurusan Teknik Industri, Dian Retno Sari, ST.,MT, mempresentasikan hasil penelitiannya dalam International Conference on Industrial  Engineering and Management Sciences (ICIEMS 2013) di Singapore. Makalah dari hasil penelitian bersama dengan Dini Endah Setyo Rahayu, ST.MT. berjudul "Application of the Improved QFD Method Case Study : Kitchen Utensils Rack Design" Seminar tersebut diselenggarakan oleh World Academy of Science, Engineering and Technology (www.waset.org)

Abstract—

This paper presents an application of the improved

QFD method for determining the specifications of kitchen utensils

rack. By using the improved method, the subjective nature in original

QFD was reduced; particularly in defining the relationship between

customer requirement and engineering characteristics. The regression

analysis that was used for obtaining the relationship functions

between customer requirement and engineering characteristics also

accommodated the inaccurateness of the competitive assessment

results. The improved method which is represented in the form of a

mathematical model had become a formal guidance to allocate the

resource for improving the specifications of kitchen utensils rack.

The specifications obtained had led to the achievement of the highest

feasible customer satisfaction.

Keywords—Customer satisfaction, Kitchen utensils rack design,

QFD, Specifications.

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